We will begin the shipping process once we receive the pre-order items in store as long as there are no delays.
*Please note that we only currently ship domestically within the U.S. We do not offer international shipping as of yet.
Order Processing Time
Items will usually be packaged and shipped out the business day of or the business day after we receive an order. However, due to unexpected large volumes of orders, please allow between 2 to 3 business days for the order to be processed.
For pre-order items, we will begin processing and packaging the orders 3 to 4 business days after the expected release date of the product. Please be advised that there may be shipping delays from Korea that may hinder the process on our side.
*Note: If you pre-ordered more than 1 item, your orders will be shipped together. Please wait until we receive all albums in stock before we send a final confirmation email with your tracking number.
If you input the incorrect address when you placed an order, please contact us immediately at firstname.lastname@example.org. Once we have shipped out your order, we are unable to do anything with it.
Shipping Rates and Delivery Estimates
We offer different shipping methods via USPS and UPS at checkout based on the size and quantity of the product(s) you purchase. We ship items through Media Mail and Priority Mail. Posters can only be shipped by First Class. Light sticks can also only be shipped by Priority Mail. Shipping charges will be calculated at checkout.
Shipment Confirmation and Order Tracking
Once we have shipped your order, you will receive a separate email confirming shipment with an order tracking number.
*NOTE: Please note that tracking for media mail items to Hawaii, Puerto Rico, and the US Virgin Islands may experience delays in the system.
Kpop Story is not liable for any damages or accidents that may have incurred while shipping. If you suspect that your package has been lost or stolen, please contact your local post offices. We apologize for any inconvenience.
If you have purchased the item(s) in store, they can be returned if the item(s) remain(s) sealed and un-opened. Please remember to bring your receipt with you if this is the case.
If you have purchased the item(s) online, you must carefully package and return the items in the same condition they were sent. The item(s) must be sealed, un-opened, and carefully wrapped. Once we have received the item(s) and confirmed the item(s) in the same condition in which the package was sent, a refund will be issued for the purchase. All return shipping costs will be your responsibility. Please allow 5 to 7 business days from the return delivery date for the refund to be processed.
Please address all returns to:
1197 Old Peachtree Road
Suwanee, Georgia 30024