LOONA OFFICIAL LIGHTSTICK
The expected release date is 09/04/2020. We will begin the shipping process once we receive the pre-order items in store as long as there are no delays.
*Please note that we only currently ship domestically within the U.S. We do not offer international shipping as of yet.
Order Processing Time
Items will usually be packaged and shipped out the business day of or the business day after we receive an order. However, due to unexpected large volumes of orders, please allow between 2 to 3 business days for the order to be processed.
For pre-order items, we will begin processing and packaging the orders 3 to 4 business days after the expected release date of the product. Please be advised that there may be shipping delays from Korea that may hinder the process on our side.
*Note: If you pre-ordered more than 1 item, your orders will be shipped together. Please wait until we receive all albums in stock before we send a final confirmation email with your tracking number.
If you input the incorrect address when you placed an order, please contact us immediately at email@example.com. Once we have shipped out your order, we are unable to do anything with it.
Shipping Rates and Delivery Estimates
We offer different shipping methods via USPS and UPS at checkout based on the size and quantity of the product(s) you purchase. We ship items through Media Mail and Priority Mail. Posters can only be shipped by First Class. Light sticks can also only be shipped by Priority Mail. Shipping charges will be calculated at checkout.
Shipment Confirmation and Order Tracking
Once we have shipped your order, you will receive a separate email confirming shipment with an order tracking number.
*NOTE: Please note that tracking for media mail items to Hawaii, Puerto Rico, and the US Virgin Islands may experience delays in the system.
Kpop Story is not liable for any damages or accidents that may have incurred while shipping. If you suspect that your package has been lost or stolen, please contact your local post offices. We apologize for any inconvenience.
If you have purchased the item(s) in store, they can be returned if the item(s) remain(s) sealed and un-opened. Please remember to bring your receipt with you if this is the case.
If you have purchased the item(s) online, you must carefully package and return the items in the same condition they were sent. The item(s) must be sealed, un-opened, and carefully wrapped. Once we have received the item(s) and confirmed the item(s) in the same condition in which the package was sent, a refund will be issued for the purchase. All return shipping costs will be your responsibility. Please allow 5 to 7 business days from the return delivery date for the refund to be processed.
Please address all returns to:
1197 Old Peachtree Road
Suwanee, Georgia 30024
How long will it take my order to ship?
Once an order has been processed, it will take up to 2 to 3 business days for us to ship it out – although we try to process and package them the day of or the business day after. An email confirmation will be sent out when shipped with your tracking number.
How can I cancel my order?
If you have purchased an album but would like to cancel, please text us at 678-661-7026 or email us at firstname.lastname@example.org as soon as possible. If the order has already been shipped, we can no longer cancel it. Orders usually get packaged the same day or the following day, so it is important that you act quickly if you would like to cancel.
Please keep in mind that once an order has been cancelled, you will need to place a new order if the cancellation was a mistake and you would like to receive the item(s) originally purchased.
Do you accept gift cards?
No, we do not accept gift cards online. We only accept gift cards in store.
There is a charge on my account, but why didn’t my order go through?
We’re sorry to hear about the technical issues you may be experiencing. If the order was not successfully place, the transaction may have been declined for a number of reasons. The charge may still appear as “pending” in your account, since it will take time for these transactions to be reversed or cancelled. Please allow up to 3 business days for these charges to be cleared. If you have been charged but have not placed an order, please contact us immediately regarding the issue.
If you have been charged but did not receive a confirmation email, please allow a full day to receive it. If you still have not, please contact us immediately, and we will look into the matter further.
I received my album(s) but not my posters?
All posters can be shipped separately with confirmation and tracking for an additional price. If you wish to receive a poster for an additional shipping charge (calculated at checkout) with your purchase, you must select the “Album + 1 unfolded poster” dropdown before adding the item(s) to your cart. If you do not wish to receive a poster for an additional shipping charge, please select the “Album only + no poster” dropdown.
If the poster has been shipped separately in the USPS First Class carrier tubes (which takes 1 to 3 business days), please wait 5 to 7 business days after your album(s) arrive(s) for the poster to be delivered. If it still has not arrived, please text us at 678-661-7026 or email us at email@example.com.
How long does it take to re-stock on an item?
It depends on the product. Some are sold out in Korea and will either take some time to re-stock there themselves or will not be manufactured again. You can always keep a close eye on our Instagram and Facebook pages, for we will post on those platforms when we do re-stock on an item. If there is something specific you are looking for, you can send us a message through those pages, and we will see if we will get that re-stocked any time in the future.
What is your Story Points program?
Our Story Points reward program allows members to acquire points with each purchase. Members can then accumulate points and later use points for redemption offers.
How do I join the program?
Please register in the “Accounts” icon in the bar at the top of the website. The program is free, and we would just need your first and last name and email address to sign you up. If you already have an account with us, make sure you always sign in when visiting our website or before purchasing a product.
How do I acquire points?
Just sign into your account when entering the site and make a purchase! Your account will automatically update those points.
If you accidentally made a purchase without being signed in and you would like to take advantage of the points from that purchase, please contact us at firstname.lastname@example.org.
How can I use my points?
When redeeming those points, they will be converted to coupons that you may use in your next order(s). Please see the chart below.
Story Points Cash Reward
1000 points $10 off coupon
5000 points $50 off coupon
Will my points expire?
They will never expire.
Will I still be able to keep my points even if I return an item?
No, you will not be able to. The points earned from purchase will be deducted from your account once the item is returned.
Can I use my points in store?
No, unfortunately the two are separate, and you will not be able to use your points in store, only online.